Online video consultation

Online video consultation operates within defined contexts: initial orientation visits for distance-restricted patients who cannot easily reach the clinic, follow-up reviews where in-person examination is not necessary, prescription continuity review where the regulatory framework supports it, and selected coordination touch-points within an active care pathway. The framework recognises that some clinical decisions require in-person examination and routes those visits accordingly.

Initial assessment of any condition that requires hands-on examination, procedural decisions that depend on examination findings, dermoscopy or specialised in-clinic tool assessment, urgent or severe presentations, suspected serious or atypical lesions, and contexts where physical examination is medically necessary all warrant in-person assessment rather than video. The framework calibrates the visit format to the clinical question rather than to patient-convenience preference alone.

Yes. The Telemedicine Practice Guidelines issued under the broader medical-regulatory framework in India set out the conditions under which registered medical practitioners can deliver teleconsultation. The framework operates within those parameters around patient identification, consent, prescription scope, record-keeping, and the clinical contexts where teleconsultation is and is not appropriate. The clinic\'s formal Teleconsultation Policy reflects the prevailing regulatory framework.

No. Online consultation is not appropriate for emergency, acute, or rapidly progressing conditions that warrant immediate hands-on assessment or urgent care. Patients with severe allergic reactions, suspected drug reactions with systemic involvement, severe acute infections, suspected serious lesions, or any acute red-flag presentation should seek in-person urgent or emergency care rather than booking an online consultation. The framework is explicit about this boundary.

Selected diagnostic conclusions can be reached through video where the visual presentation, history, and examination through the camera together support them. Many dermatology presentations require hands-on examination, dermoscopy, or other in-clinic tools to reach a calibrated diagnosis, and those visits are routed in-person rather than concluded over video. The framework does not commit to diagnosis where the format does not support it.

Online consultation booking goes through the same channel as in-person — clinic phone line at +91-92119-48111 or website booking pathway. The booking conversation establishes whether the patient\'s case fits the video format and confirms the slot, the consultation fee structure, the document checklist, and the technical requirements. The framework calibrates the format selection at booking rather than at the visit itself.

A device with a working camera and microphone (smartphone, tablet, or laptop), a stable internet connection, a private and well-lit environment for the visit, and patient-side ID documentation per the regulatory framework. The framework operates within selected established teleconsultation platforms; the specific platform link is shared at booking confirmation. Patients are encouraged to test their setup before the visit.

Per the Telemedicine Practice Guidelines patient identification is established at the start of the visit through ID documentation review and confirmation. The framework treats this as a regulatory requirement rather than as paperwork. Patients are encouraged to have their ID accessible at the start of the visit.

Consent for the video format itself, for any photographic or video record retention, and for the specific clinical conversation is established at the start of the visit. The framework treats consent as substantive — patients can ask questions about the consent scope before agreeing. Default record-handling is clinical-record-only, with any other use requiring separate explicit consent.

For selected video visits, the patient may be asked to share photographs of the area of concern in advance of the visit so the dermatologist can review them at the appropriate clinical lighting and resolution. The framework keeps these photographs under the patient-records framework as confidential, access-controlled material rather than treating them as informal images.

The visit follows the standard dermatology consultation structure adapted to video — patient identification and consent, history-taking around the presenting concern, examination through the camera (with the patient positioned and lit appropriately), discussion of the assessment, and the calibrated written plan emailed or shared digitally rather than handed over physically. The visit length is typically thirty minutes for standard cases; complex multi-concern cases run longer.

Visit length depends on the case. Standard online consultations typically run thirty minutes; orientation visits for distance-restricted patients may run longer to cover the broader assessment; routine follow-up reviews may be shorter. The framework calibrates the time to the case rather than to a fixed clock-driven slot, similar to the in-person framework.

Examination through the camera covers the visible presentation under the patient\'s lighting and camera resolution, with the patient guided through positioning and lighting adjustment for the relevant zones. Where the presentation suggests that hands-on examination would change the assessment the framework communicates that and routes the visit to in-person follow-up. Selected presentations are evaluable accurately through video; selected presentations are not.

Selected prescriptions can be issued via teleconsultation per the prevailing Telemedicine Practice Guidelines, with regulatory boundaries around what categories of medication are within scope. The framework operates within those boundaries. Patient identification, the clinical context, and the regulatory category of the medication shape what can and cannot be prescribed online; the framework does not stretch the regulatory boundaries.

The plan is shared digitally — typically email — and covers the calibrated recommendation, the rationale, the realistic outcome trajectory, the residual-risk profile, the per-component pricing where the case has reached that stage, the follow-up cadence, any blood-work or referral routing, and any in-person follow-up requirements. The plan format mirrors the in-person plan structure adapted to digital delivery.

Pricing for online consultation is discussed at the booking conversation rather than as a separate website rate-card. The framework treats the consultation as substantive value-creating regardless of format. Operational details around the fee structure are confirmed at booking; the figure quoted at the time of booking applies to that booking. The dermatologist consultation framework operates the standard ₹1,999* in-person fee; specific online-format pricing is confirmed per booking.

Follow-up visit pricing is calibrated to the visit nature — short progress reviews within an active pathway are typically structured differently from full re-assessments after substantial gaps. The framework discusses follow-up pricing at the consultation in the context of the recommended pathway. The Pricing FAQs covers the broader framework.

Operational details around fee handling are confirmed at the booking conversation. The framework treats the consultation as substantive on its own rather than as a free-with-purchase entry funnel. Patients who choose not to proceed with in-person follow-up have already received the calibrated assessment and the digital written plan from the visit.

Distance-restricted international and NRI patients are commonly served through online orientation visits with planned in-person follow-up timed to their visits to Delhi. The framework discusses the realistic structure at the booking conversation — what can be calibrated through video alone, what needs the in-person component, and how to sequence visits across the patient\'s availability. The framework operates within the prevailing regulatory framework for cross-border teleconsultation.

Where a video visit cannot proceed for technical or operational reasons not attributable to the patient (clinic-side technical failure, scheduling error), the framework handles the situation per the formal Refund, Cancellation and Rescheduling Policy. Patient-side technical failures (no internet, device unavailability, no private space) are addressed through rescheduling rather than fee handling. The formal policy in the policies section carries the binding mechanics.

Cases routed in-person include initial assessment of any presentation requiring hands-on examination, dermoscopy or selected in-clinic tool assessment, suspected lesions warranting biopsy or specialised review, procedural pathway visits, suspected severe or atypical presentations, and contexts where camera-and-lighting limitations prevent calibrated assessment. The framework communicates the routing decision honestly rather than attempting to deliver an outcome the format cannot support.

Where camera resolution, lighting, or positioning limits the assessment the framework states this honestly during the visit and routes the case to in-person follow-up. The patient is not charged twice for the calibrated assessment; the operational handling is discussed during the visit. The framework treats honest format limitations as part of clinical responsibility rather than a service-flaw to hide.

Patient health information collected during the video visit is held under the Patient Privacy and Records Policy framework as confidential, access-controlled material. Access is limited to the dermatologist and trained clinical-team members involved in care. Video sessions are not recorded as default; selected recording for clinical-record purposes only happens with explicit patient consent. For binding online-visit record mechanics the privacy policy document is the formal source.

Patients with urgent or worsening presentations between visits are encouraged to seek in-person urgent or emergency care at the appropriate facility rather than waiting for the next online or in-person consultation. The framework operates within the boundaries of teleconsultation rather than as a substitute for emergency or urgent in-person care.

Selected paediatric dermatology contexts can be served through video with the parent or guardian present and consenting. Many paediatric presentations warrant in-person examination, particularly for skin-condition assessment in infants and young children. The framework calibrates the format selection per case rather than running a general "yes" or "no" for paediatric video consultation.