Refund, Cancellation & Rescheduling Policy
This page describes the working framework for cancellation, rescheduling, and refund handling at Delhi Derma Clinic. Specific binding terms — including cancellation-window thresholds, refund-eligibility rules, deposit handling, and processing timelines — depend on the booking type and are confirmed at the time of booking. The page is presented as a working policy framework; final binding language is subject to review by the clinic\'s legal sign-off owner.
Plain-English summary
Patients who need to cancel or reschedule an appointment are encouraged to inform the clinic as early as practicable. Earlier notification supports both the patient and the clinic. The handling of cancellations, rescheduling, and any associated refunds depends on the booking type, the timing of the change, and the specific arrangement made at booking. The clinic does not publish fixed cancellation thresholds, refund percentages, or processing timelines through this page because the right handling depends on the situation. Patients are encouraged to confirm the relevant terms at the booking stage and to contact the clinic for any specific situation.
Scope of this policy
This policy applies to appointments and services booked through Delhi Derma Clinic, including consultation appointments, procedural appointments, and any package or course-of-sessions arrangement. It covers cancellation by the patient, cancellation initiated by the clinic, rescheduling, and the framework around refunds for amounts the patient has paid. Specific terms vary by service type and are confirmed at the time of booking; this page describes the general framework rather than committing to fixed terms in advance.
How patients can cancel or reschedule
Patients who need to cancel or reschedule an appointment are encouraged to inform the clinic as early as practicable through the standard contact channels. The clinic\'s standard process is to acknowledge the request, confirm the change, and where appropriate offer an alternative slot that suits the patient. Earlier notification supports both the patient and the clinic — early-notification cancellations release the slot for other patients and typically have simpler handling than last-minute cancellations.
Where a cancellation is made very close to the appointment time, additional handling may apply consistent with the specific terms of the booking. Patients are encouraged to read or ask about the relevant terms at the booking stage.
Cancellation windows and handling
Cancellation handling typically depends on how far in advance the cancellation is made. Cancellations made well in advance — within a window confirmed at booking — generally have different handling from late or last-minute cancellations. The clinic\'s general operating intent is that early-notification cancellations are handled flexibly, while last-minute cancellations may have associated handling that reflects the operational impact on clinic scheduling.
Specific cancellation-window thresholds, any associated handling, and exceptions for medical or unavoidable reasons are confirmed at the booking stage. The clinic does not publish binding fixed thresholds through this page because the appropriate handling depends on the service type, the booking arrangement, and the specific circumstances.
Rescheduling
Rescheduling is generally supported when patients inform the clinic in good time. The clinic works to offer an alternative slot that suits the patient, recognising that life circumstances sometimes require changes to scheduled visits. Repeated last-minute rescheduling may have specific handling consistent with the booking type. Patients on a course-of-sessions plan are encouraged to align rescheduling decisions with the clinical pacing the dermatologist has set, since session intervals are often part of the procedural plan.
Clinic-initiated rescheduling
Occasionally the clinic may need to reschedule an appointment due to clinical, operational, or unavoidable circumstances. In such cases the clinic communicates the change as early as practicable and works to offer alternative scheduling that suits the patient. Where a clinic-initiated reschedule affects a patient who has paid for the appointment, the clinic\'s standard process is to facilitate rescheduling at no additional cost or appropriate handling consistent with the booking arrangement, depending on the situation.
Refund framework
Refund handling depends on the nature of the booking, what has been paid, what services have been delivered, and the type of arrangement (single appointment, package, or other structure). The clinic\'s general operating intent is that refund eligibility and the specific handling are clarified at the booking and payment stage rather than committed to in advance through this page. This is because the appropriate handling depends on the specific circumstances of each booking.
Patients with refund-related questions are encouraged to contact the clinic to discuss their specific situation. The clinic acknowledges queries received and works to respond within reasonable timeframes. Specific refund-processing timelines depend on the payment method used and the relevant payment-processing systems, which may be outside the clinic\'s direct control.
Package and course-of-sessions arrangements
Package or course-of-sessions arrangements typically have their own terms governing how the package is structured, what cancellation handling applies, and how partial usage interacts with refund considerations. These terms are clarified at the time of booking the package and are typically referenced in any associated confirmation. Patients are encouraged to read the package terms carefully at the booking stage and to ask any clarifying questions before confirming the arrangement.
Where partial sessions of a course have been delivered, refund handling typically considers what has been delivered and what remains. The clinic\'s general operating intent is to handle these situations fairly and consistent with the package terms agreed at booking.
Deposits and advance payments
Some services or bookings may involve a deposit or advance payment; others may not. The arrangement varies by service type and is confirmed at booking. Refundability of any advance payment depends on cancellation timing, service type, and the specific terms confirmed at booking. The clinic does not commit to specific deposit-handling rules in advance through this page; patients are encouraged to confirm the relevant terms at the booking stage.
Missed appointments
Missed appointments without prior notification have operational consequences for the clinic — the slot is held but not used, and other patients who could have attended that slot are not accommodated. The clinic\'s general operating intent is to encourage early communication if a patient cannot attend a scheduled appointment, so that alternate arrangements can be made. Specific handling for missed appointments is confirmed at the time of booking and may differ between consultation appointments and procedural appointments.
Special circumstances
The clinic recognises that medical or other unavoidable circumstances sometimes require changes to scheduled appointments at short notice. Where genuine special circumstances apply, patients are encouraged to communicate with the clinic so that the situation can be considered with appropriate flexibility. The clinic\'s general operating intent is to handle special circumstances fairly while balancing the operational realities of clinical scheduling.
Payment-processing considerations
Where refunds are processed, the timeline depends on the payment method used and the relevant payment-processing systems — banks, card networks, digital-payment platforms, or other systems involved in the original payment. The clinic processes the refund instruction in good time on its side; the visible-credit timeline on the patient\'s side depends on the patient\'s payment provider. Patients with payment-processing-timeline questions are encouraged to contact the clinic to understand the specific situation.
Limitations and exceptions
This policy describes the clinic\'s general approach. Specific binding terms applicable to any particular booking are confirmed at the time of booking. The clinic does not commit to fixed thresholds, percentages, or timelines through this page because the right handling depends on the booking type and the situation. Final binding language for cancellation handling, refund eligibility, deposit handling, and processing timelines remains under review with the clinic\'s legal sign-off owner.
Contact and escalation
Patients with questions or concerns about a specific cancellation, rescheduling, or refund situation can contact the clinic through the standard contact channels. The Complaints & Grievance Redressal Policy describes the broader escalation framework for any concern. Specific named contact-point details for refund-related queries will be published as administrative review concludes.
Changes to this policy
When meaningful changes are made to this policy, the page is updated and the "last reviewed" date below reflects the new date. Material changes that affect cancellation, rescheduling, or refund handling are intended to be communicated through reasonable means including this page. Specific terms applicable at the time of a particular booking are confirmed at the booking stage and are not affected retroactively by later policy updates.
Legal-review status
This page is the clinic\'s working refund-and-scheduling framework presented as a legal-safe draft. Specific binding clauses — including cancellation thresholds, refund-handling rules, deposit-handling arrangements, and processing-timeline commitments — remain under review with the clinic\'s legal sign-off owner before being finalised. The principles described here represent the clinic\'s current operating intent.
Related policies
Frequently asked questions
What does this policy cover?
This policy describes the framework around refunds, cancellations, and rescheduling for appointments and clinic services at Delhi Derma Clinic. It covers how cancellations and rescheduling are typically handled, what the framework around refunds looks like, and what patients should confirm at the booking or payment stage. Specific terms vary by service type, package structure, and the patient's booking arrangement, and are confirmed at the time of booking.
How do I cancel or reschedule an appointment?
Patients who need to cancel or reschedule an appointment are encouraged to inform the clinic as early as practicable through the standard contact channels. Earlier notification supports the clinic in offering the released slot to other patients and reduces the operational impact of last-minute changes. Specific cancellation windows and any associated handling fees are clarified at the time of booking.
Are there cancellation windows?
Cancellation handling typically depends on how far in advance the cancellation is made and on the type of service or appointment booked. Cancellations made well in advance generally have different handling from late or last-minute cancellations. Specific cancellation-window thresholds are confirmed at the booking stage and may vary by service type. Final binding cancellation-window language is subject to administrative and legal review.
How are refunds handled?
Refund handling depends on the nature of the booking, what has been paid, what services have been delivered, and the type of arrangement (single appointment, package, or other structure). Refund eligibility and timing are confirmed at the booking and payment stage rather than committed to in advance through this page, because the appropriate handling depends on the specific circumstances. Patients with refund-related questions are encouraged to contact the clinic to discuss their specific case.
Are package or course-of-sessions terms different?
Yes, often. Package or course-of-sessions arrangements typically have their own terms that govern how the package is structured, what cancellation handling applies, and how partial usage interacts with refund considerations. These terms are clarified at the time of booking the package and are typically referenced in any associated confirmation. Patients are encouraged to read the package terms carefully at the booking stage.
What happens if I miss my appointment?
Missed appointments without prior notification have operational consequences for the clinic and may have associated handling specific to the booking type. The clinic's general approach is to encourage early communication if a patient cannot attend a scheduled appointment, so that alternate arrangements can be made. Specific handling for missed appointments is clarified at the time of booking.
What if the clinic needs to reschedule my appointment?
Occasionally the clinic may need to reschedule an appointment due to clinical, operational, or other unavoidable circumstances. In such cases the clinic communicates the change as early as practicable and works to offer alternative scheduling that suits the patient. Where a clinic-initiated reschedule affects a patient who has paid for the appointment, the clinic's standard process is to facilitate either rescheduling at no additional cost or appropriate handling consistent with the booking arrangement.
Are deposits or advance payments refundable?
Deposit and advance-payment arrangements depend on the booking type and are clarified at the time the booking is confirmed. Some services may not require an advance payment; others may. Refundability of any advance payment depends on cancellation timing, service type, and the specific terms confirmed at booking. The clinic does not commit to specific deposit-handling rules in advance through this page; patients are encouraged to confirm the relevant terms at the booking stage.
What is the timeline for processing a refund?
Refund-processing timelines depend on the payment method used, the relevant payment-processing systems, and the nature of the arrangement. The clinic does not commit to specific processing-timeline commitments through this page because exact timelines depend on factors outside the clinic's direct control, including the patient's payment provider. Patients with refund-processing questions are encouraged to contact the clinic to understand the specific situation.
Are these terms legally final?
This page is the clinic's working framework presented as a legal-safe draft. Specific binding clauses — including cancellation-window thresholds, refund-handling rules, deposit-handling arrangements, and processing-timeline commitments — remain under review with the clinic's legal sign-off owner before being finalised. The principles described here represent the clinic's current operating intent. Specific terms applicable at the time of booking are confirmed at the booking stage.
How can I raise a concern about a refund or cancellation?
Patients with concerns or questions about a specific refund, cancellation, or rescheduling situation can contact the clinic through the standard contact channels. The Complaints & Grievance Redressal Policy describes the broader escalation framework for any concern. Specific handling of a refund or cancellation question depends on the booking type and the circumstances of the case.
How will updates to this policy be communicated?
When meaningful changes are made to this policy, the page is updated and the "last reviewed" date below reflects the new date. Material changes that affect cancellation, rescheduling, or refund handling are intended to be communicated through reasonable means including this page. Specific terms applicable at the time of a particular booking are confirmed at the booking stage and are not affected retroactively by later policy updates.