Our clinic

Delhi Derma Clinic operates from Basement, D-48, D Block, East of Kailash, New Delhi 110065 — within the residential D Block of East of Kailash and the broader South Delhi cluster. The site is the registered consultation address for Dr Chetna Ghura's (MBBS MD Dermatology, DMC 2851) dermatology pathway. There are no separate sub-branches in the framework; the consultation, procedural, and follow-up framework all run from this address.

Operating hours are Monday through Saturday, 10:00 AM until 7:00 PM, on a prior-appointment model. Sunday closure and selected national-holiday closures apply. Specific consultation slots within those hours are calibrated to the case at the booking conversation; first-visit dermatology consultations typically run thirty-to-forty-five minutes, with longer slots scheduled for complex multi-concern cases.

East of Kailash sits within the South Delhi residential cluster with road access via the Outer Ring Road framework and selected internal residential roads. Patient-side travel time depends on the originating neighbourhood, the time of day, and the route selected. Patients are encouraged to allow comfortable buffer time for the visit rather than scheduling tight back-to-back commitments around it. The framework does not embed specific door-to-door travel-time figures.

Patients with mobility or comfort needs can flag them at the booking conversation so the clinic can confirm what is workable for the visit. The framework treats accessibility-flagging as substantive rather than as inconvenience.

Yes. Companion attendance is welcomed (with the patient's consent) for younger patients accompanied by a parent or guardian, for patients who prefer support during the visit, and for visits covering significant decisions. Companions are welcomed in the consultation room with the patient's explicit permission. The framework treats companion presence as patient-supportive rather than as inconvenient.

The clinic operates a calibrated consultation environment with appropriate clinical lighting for examination, dignified private consultation space for sensitive presentations, and selected procedural rooms calibrated for the relevant pathway groups. The framework treats the physical environment as part of how calibrated assessment and procedural work happen rather than as decorative.

The hygiene framework — sterilisation protocols, single-use practices for relevant items, surface decontamination, biomedical waste handling, and the staff-side hygiene structure — operates per the standard medical-clinic framework. The clinic hygiene protocol page covers the patient-facing detail, and the sterilisation and clinic safety page covers the operational layer.

Sensitive presentations are conducted in private with the patient's comfort and dignity prioritised. Patients can flag specific sensitivity preferences at the booking conversation. The framework treats patient comfort as substantive rather than as an afterthought; selected presentations (intimate-area dermatology, body-image-linked concerns, hair-fall in younger patients, and similar) are handled with appropriate clinical sensitivity.

The clinic integrates calibrated equipment across pathway groups — laser-based pathways calibrated for Indian-skin contexts, energy-based skin-tightening and contouring devices, dermoscopy and assessment tools, photographic-baseline framework, and selected procedural-adjunct devices. The technology and equipment page documents the equipment framework, and individual technology-section pages cover the specific device categories.

On arrival, the patient is greeted at reception, the booking is confirmed, any patient-side documentation is checked, and a brief patient-information form is shared if the patient has not completed one in advance. The patient is then routed to the consultation room. The visit covers history-taking, examination, optional photographic baseline, and the calibrated written plan handed over at the close. The first visit guide covers the visit narrative in detail.

Booking is supported via +91-92119-48111 and the website booking pathway. At the booking conversation the slot, the fee structure, the document checklist, and the visit format are established. The framework operates on a prior-appointment model rather than walk-ins. The booking-flow framework is documented at the Book Consultation page.

The clinic operates a calibrated dermatology consultation framework rather than an urgent-care or emergency-care framework. Patients with severe allergic reactions, suspected drug reactions with systemic involvement, severe acute infections, suspected serious lesions, or any acute red-flag presentation should seek in-person urgent or emergency care at the appropriate facility rather than waiting for a routine consultation slot. The framework is explicit about this boundary.

Yes, in selected contexts under the Telemedicine Practice Guidelines framework. Online video consultation applies for initial orientation visits for distance-restricted patients, follow-up reviews where in-person examination is not necessary, prescription continuity review where the regulatory framework supports it, and selected coordination touch-points. The online video consultation page covers the framework, and the formal Teleconsultation Policy document carries the binding text.

Under the Patient Privacy and Records Policy, patient health information is governed as confidential and access-controlled. Records include consultation notes, baseline photography where applicable, blood-work results where applicable, the written plan, and follow-up notes. Only the dermatologist and the trained clinical-team members directly involved in the patient's care have appropriate access. Binding mechanics are documented in the formal privacy policy.

Formal policy documents covering refund and rescheduling, photography and consent, teleconsultation, privacy and records, complaints and grievance redressal, and the editorial framework each sit as separate documents in the policies section. The Policy FAQs page summarises and routes to the formal documents.

The lead dermatologist Dr Chetna Ghura holds MBBS MD Dermatology with Delhi Medical Council registration DMC 2851. The framework treats medical-board postgraduate dermatology credentialing as the floor for clinical work rather than as a marketing line. The our doctors page covers the team framing, and the Dr Chetna Ghura page covers the lead dermatologist's wider profile.

The clinic operates within the prevailing medical-clinic regulatory framework in India around clinical practice, prescription, record-keeping, biomedical waste handling, and the Telemedicine Practice Guidelines for video consultation. The framework operates within those parameters rather than working around them.

The framework operates within prevailing medical-advertising regulation. The clinic deliberately avoids comparison-image-led advertising of clinical pathways, sponsored-influencer promotion of medical procedures, before-and-after pre-and-post marketing, and superlative ranking claims. The editorial standards page covers the editorial framework.

Active-pathway feedback is welcomed within the follow-up framework. Where a patient has a formal concern about the care received, the formal Complaints and Grievance Redressal Policy in the policies section is the route for handling. Calibration-stage adjustment in an active pathway is handled through follow-up; formal grievance handling is handled through the formal policy.

The site itself is the primary patient-facing reference. The About section covers the framework and standards layer; the consultation section covers the visit framework; the skin, hair, and body sections cover treatment-pathway content; the FAQ section covers common questions; and the policies section carries the binding policy documents. Patients with specific questions can also reach the clinic at +91-92119-48111.

The clinic operates within prevailing Indian medical-clinic regulation around clinical practice scope, prescription handling, biomedical-waste handling, and the patient-rights regulatory layer. The framework operates within those parameters rather than working around them. Specific regulatory questions can be raised at the consultation; the framework treats regulatory compliance as substantive operational work rather than as decorative paperwork.

Patient access to their own clinical record is part of the patient-rights framework documented in the Patient Privacy and Records Policy. The framework treats records as patient-supportive rather than as proprietary clinic information; selected operational mechanics around record-access requests are documented in the formal policy.

The framework deliberately separates the clinical decision-making layer from the commercial booking layer. The booking conversation handles slot allocation, fees, and operational logistics; the consultation conversation handles clinical assessment and recommendation. This separation supports the framework around honest fit — recommendations are calibrated to the case rather than driven by booking-conversion targets.