Contact Delhi Derma Clinic

Bookings and orientation enquiries are accepted through the clinic phone line at +91-92119-48111 and the website booking pathway. The phone line operates during clinic hours, Monday to Saturday 10:00 AM to 7:00 PM. Patients with timing-restricted preferences can use the website callback request form to ask the clinic to reach out at a stated convenient window.

Delhi Derma Clinic operates from Basement, D-48, D Block, East of Kailash, New Delhi 110065 — within the South Delhi residential cluster. It is the registered consultation address for the dermatology pathway run by Dr Chetna Ghura (MBBS MD Dermatology, DMC 2851). The East of Kailash location page covers the location detail.

Clinic operating hours are Monday to Saturday, 10:00 AM through 7:00 PM, by prior appointment. Sunday closure and selected national-holiday closures apply. Specific consultation slots within those hours are confirmed at the booking conversation.

For booking and general orientation enquiries the phone line and the website booking pathway are the primary channels. The framework deliberately keeps the patient-side contact channels focused on the booking conversation rather than dispersing across multiple channels with inconsistent response handling. Patients with specific email-only correspondence preferences can flag that at the booking conversation.

The clinic operates within prevailing medical-advertising regulation in India. The framework explicitly avoids comparison-image-led marketing of clinical pathways, sponsored-influencer promotion of medical procedures, and superlative claims on social channels. Where the clinic maintains a social presence, the content focuses on educational content and framework transparency rather than promotional patient-case marketing.

The contact channel is appropriate for booking enquiries, orientation questions about pathways, fees, or visit logistics, rescheduling or cancellation, and general patient-flow communication. Active-pathway patients have their dedicated communication framework documented at the consultation visit; the public contact channel is calibrated for prospective-patient orientation rather than for active-pathway clinical management.

No. Substantive medical questions about a specific case are handled inside the consultation rather than over a phone or message exchange. Individual case decisions warrant the full consultation context — history, examination, photographic baseline where applicable, and the calibrated written plan — that a brief contact exchange cannot deliver. Patients with substantive medical questions are routed to the consultation visit through the booking conversation.

No. The contact channel is not appropriate for emergency, acute, or rapidly progressing presentations. Patients with severe allergic reactions, suspected drug reactions with systemic involvement, severe acute infections, suspected serious lesions, or any acute red-flag presentation should seek in-person urgent or emergency care at the appropriate facility rather than waiting for clinic contact. The framework is explicit about this boundary.

The framework does not commit to a fixed response time — actual timing depends on the clinic's daily operational load and the volume of enquiries. The framework deliberately avoids fake-urgency promises ("we will call within 10 minutes"). Patients who need an urgent reply are encouraged to call the clinic line directly rather than relying on the callback channel.

Patient-side contact information is held under the Patient Privacy and Records Policy framework as confidential, access-controlled material. Access is limited to the staff handling enquiries and the clinical team where the conversation escalates to clinical context. The framework does not pass patient enquiry information to external marketing parties without specific consent. The privacy policy document carries the binding mechanics for enquiry-data handling.

Booking is accepted through +91-92119-48111 and the website booking pathway. The booking conversation establishes the slot, the consultation fee structure (₹1,999*), the document checklist for the visit, and the visit format (in-person primary; selected video format where the case fits). The Book Consultation page covers the booking flow framework in detail.

Useful items include any prior medical reports relevant to the presenting concern, the current list of medications and supplements (with doses where possible), photographs of any prior pattern relevant to trajectory tracking, prior treatment records if relevant, and the patient's questions written down. Patients without these items are not turned away. The First Visit FAQs page covers the preparation framework in detail.

Yes, within the framework documented in the formal Refund, Cancellation and Rescheduling Policy. Reasonable rescheduling on patient-side context is part of normal patient-flow handling rather than a default fee-trigger for penalty. Patients with rescheduling needs are encouraged to contact the clinic as early as the situation allows so the slot can be re-allocated. The formal policy document carries the binding mechanics.

Yes, in selected contexts under the Telemedicine Practice Guidelines framework — initial orientation visits for distance-restricted patients, follow-up reviews where in-person examination is not necessary, prescription continuity review where the regulatory framework supports it, and selected coordination touch-points. The online video consultation page covers the framework, and the formal Teleconsultation Policy carries the binding text.

Yes. Companion attendance is welcomed (with the patient's consent) for younger patients with a parent or guardian, for patients who prefer support, and for visits with significant decisions. With the patient's explicit permission, companions accompany the patient into the consultation room.

Active-pathway feedback is welcomed within the follow-up framework documented at the consultation visit. Where a patient has a formal concern about the care received, the conduct of the consultation, the handling of an appointment, or any other aspect of the patient-clinic interaction, the formal Complaints and Grievance Redressal Policy in the policies section is the route for handling.

Non-patient enquiries (media, partnership, vendor) are part of the operational layer rather than the patient-facing contact framework. The framework keeps patient-flow contact and operational contact appropriately separated. Specific operational enquiries can flag the topic in the request so they can be routed to the appropriate handling.

Refund and rescheduling, photography and consent, teleconsultation, privacy and records, complaints and grievance, and the editorial framework are each documented as separate formal policy documents in the policies section. The Policy FAQs page summarises and links to the formal policy documents.

The clinic\'s contact information is patient-facing rather than for external-list distribution. The framework does not authorise external-party use of patient-side contact channels for non-clinic purposes. Patients receiving messages purporting to be from the clinic through unverified channels are encouraged to verify directly through the published phone number.

The contact framework — channels, hours, scope, response-time framing, emergency boundary, privacy handling — is reviewed periodically alongside the broader site editorial review process. The medical review process page covers the broader framework around review cadence.

Patient-side communication is primarily handled in English at the booking conversation, the consultation, and the written plan. Selected patient-side conversation can be supported in Hindi where needed; specific language preferences can be flagged at the booking conversation. The framework treats language accessibility as part of substantive patient-flow rather than as an afterthought.

Patients with hearing or accessibility needs around phone-based contact can flag preferences at the booking conversation; the framework operates around alternative-channel arrangements where the standard phone-line route is not workable for the patient. The framework treats accessibility-flagging as part of substantive patient-flow rather than as inconvenience.

International and NRI patients are commonly served through online orientation visits with planned in-person follow-up timed to the patient's visits to Delhi. The framework discusses the realistic structure at the booking conversation — what can be calibrated through video alone, what needs the in-person component, and how to sequence visits across the patient's availability. The framework operates within the prevailing regulatory framework for cross-border teleconsultation.

Patients who have lost the appointment confirmation, mislaid the written plan, or otherwise lost contact thread can call +91-92119-48111 to re-establish. The framework treats record-retrieval as standard patient-flow rather than as inconvenience; the patient-records framework documented in the Patient Privacy and Records Policy supports the operational mechanics.